Cancellation & Refund Policy

Cancellation Policy

This Cancellation Policy applies to eligible bookings, registrations, academies, camps, coaching programs, events, facility bookings and other SpotOnn Sports services.

1. User-Initiated Cancellation

A user may submit a cancellation request through any cancellation function made available in the SpotOnn application or by contacting SpotOnn. Cancellation of a booking does not automatically mean the booking is eligible for a monetary refund. Any refund is governed separately by the SpotOnn Refund Policy and applicable law.

2. Programs or Services Already Commenced

Once a coaching program, academy batch, camp, tournament, event or similar Service has commenced, cancellation may be subject to deductions for Services already provided and non-recoverable costs. Sessions already attended or Services already consumed cannot ordinarily be cancelled retrospectively.

3. Missed Sessions and No-Shows

Failure to attend a scheduled session, class, match, assessment, camp or event without a confirmed cancellation does not automatically entitle the participant to replacement sessions, credits or refunds.

4. Rescheduling

Where reasonably possible, SpotOnn may permit a user to move to another batch, date or Service. Rescheduling is subject to availability, eligibility, venue capacity and program-specific rules. A rescheduling request is not a cancellation unless SpotOnn confirms it as such.

5. SpotOnn-Initiated Cancellation

SpotOnn may cancel or reschedule a session or Service because of weather, unsafe playing conditions, venue restrictions, coach availability, government orders, insufficient participation, technical problems, operational requirements or other circumstances. Where SpotOnn permanently cancels a paid Service and no reasonable replacement is offered, SpotOnn may provide an appropriate refund, credit or rescheduling remedy according to applicable circumstances and law.

6. Events, Kits and Third-Party Costs

Certain event registrations, venue charges, tournament fees, kits, uniforms, customised merchandise or other third-party costs may become non-recoverable once committed. Such amounts may be excluded from a customer-initiated refund to the extent permitted by law and where appropriately disclosed.

7. Force Majeure

SpotOnn will not be responsible for failure or delay caused by circumstances reasonably beyond its control, including severe weather, natural disasters, government restrictions, civil disturbance, epidemic or pandemic restrictions, venue closure or similar events. SpotOnn will make reasonable efforts to provide rescheduling, credit or another appropriate solution where practicable.

8. Relationship With Refund Policy

Cancellation and refund are separate processes. A user seeking a monetary refund must comply with the SpotOnn Refund Policy, including the required email procedure and 15-day request period for customer-initiated refund requests.

Refund Policy

1. Mandatory Refund Request Procedure

All customer-initiated refund requests must be sent to contact@spotonnsports.com. The email subject must be exactly "Refund" and the email must be received within 15 calendar days from the original payment date. Requests received after this period, sent to another address or without the required subject may be treated as ineligible, except where applicable law requires otherwise.

2. Information Required

• Registered user or parent/guardian name.
• Participant name, where applicable.
• Registered mobile number and/or email address.
• Transaction or payment ID.
• Payment date and amount.
• Program, event or Service name.
• Reason for the refund request.

SpotOnn may request additional information reasonably necessary to verify the transaction or eligibility.

3. Fifteen-Day Request Period Does Not Guarantee Approval

Submitting a valid request within the 15-day period makes the request eligible for review; it does not automatically guarantee approval. Eligibility depends on the Service purchased, Services already consumed, non-recoverable costs already incurred, cancellation circumstances and applicable law.

4. Possible Deductions

Where permitted by law, an approved refund may exclude amounts attributable to completed sessions, participation already received, event registration costs, venue charges, kits or customised items, non-recoverable third-party charges and payment processing charges where applicable and properly disclosed.

5. No-Shows

Failure to attend a booked Service or event does not automatically qualify for a refund.

6. Duplicate or Failed Transactions

Where a customer is charged more than once for the same valid transaction, or funds are debited for a payment confirmed as unsuccessful, SpotOnn will assist with verification and resolution with the relevant payment provider.

7. SpotOnn-Cancelled Services

If SpotOnn permanently cancels a paid Service and does not provide a reasonable replacement or rescheduling option, an appropriate remedy will be provided in accordance with applicable law and the circumstances. The 15-day customer-request condition will not be applied in a manner that removes non-waivable statutory rights.

8. Refund Method

Approved refunds will ordinarily be returned to the original payment method where technically possible. Actual credit timelines may depend on the relevant bank, payment gateway, UPI provider, card network or marketplace.

9. App Store or Third-Party Marketplace Payments

Where a transaction is processed under mandatory Apple App Store, Google Play or other third-party marketplace rules, the marketplace's mandatory payment and refund procedures may also apply.

10. Statutory Rights

Nothing in this Refund Policy is intended to limit any non-waivable rights available to a consumer under applicable Indian law.

11. Refund Contact

Contact

SpotOnn Sports
Email: contact@spotonnsports.com
Address: Second Floor, Sri Venkata Sai Complex, 1-62/33/34, Kavuri Hills, Madhapur, Hyderabad, Telangana 500081, India